The Glow Circuit Privacy Policy
The Glow Circuit is committed to protecting the privacy and personal information of our members, staff, and visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal information. By accessing our services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect personal information to provide and improve our services. This may include:
- Personal Details: Name, date of birth, contact details (e.g., email, phone number).
- Payment Information: Credit or debit card details for membership and class bookings.
- Health Information: Details voluntarily provided about injuries, medical conditions, or fitness goals to ensure safe participation in classes and mentoring sessions.
- Usage Data: Information about your interactions with The Glow Circuit App, website, or facilities, including bookings and attendance records.
- Marketing Preferences: Your preferences for receiving newsletters, promotions, or updates.
2. How We Use Your Information
We use your personal information for the following purposes:
- To manage memberships, class bookings, and payments.
- To provide safe and personalised wellness and mentor services.
- To communicate updates, special offers, and events.
- To improve our services, facilities, and user experience.
- To comply with legal or regulatory obligations.
3. Sharing Your Information
We respect your privacy and do not sell or share your personal information with third parties, except in the following circumstances:
- Service Providers: Trusted third-party vendors who assist with payment processing, booking systems, or app maintenance.
- Legal Requirements: To comply with applicable laws, regulations, or legal processes.
- Emergency Situations: To protect your safety or the safety of others.
All third-party providers are required to uphold the confidentiality and security of your personal information.
4. Data Security
We take reasonable measures to protect your information from unauthorised access, use, or disclosure. These measures include:
- Secure encryption of sensitive data, such as payment information.
- Regular security updates for our website, app, and booking systems.
- Restricted access to personal information, limited to authorised staff only.
While we strive to protect your information, no system is entirely secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to:
- Access your personal information and request corrections if it is inaccurate or incomplete.
- Request the deletion of your personal information, subject to legal or contractual obligations.
- Opt out of receiving marketing communications by updating your preferences via email or The Glow Circuit App.
To exercise these rights, please contact us at hello@theglowcircuit.com.au (TBA)
6. Retention of Information
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Payment information is securely stored for ongoing memberships but can be removed upon request when your membership ends.
7. Cookies and Digital Data
When using our website or app, we may collect data through cookies and similar technologies to enhance your user experience. This data is used for:
- Analytics to improve functionality and content.
- Personalised recommendations based on your preferences.
You can manage cookie settings through your browser or device preferences.
8. Third-Party Links
Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Members will be notified of significant changes through email or app notifications.
10. Contact Us
If you have questions, concerns, or requests related to your personal information, please contact us at hello@theglowcircuit.com.au
The Glow Circuit is dedicated to maintaining your trust by handling your personal information with care and transparency. Thank you for being part of our wellness community!